Due to the current situation we're all in, online orders will experience delays as our fulfillment teams obey citywide shelter at home mandates. We are doing our best to get out orders as fast as possible while making sure our team is safe and avoiding any risk to their health. We hope to be back to full production and operation by May 1st when the citywide mandate is expected to be lifted. At that time, we'll hopefully be able to bring back our full staff and resume normal operating schedules.
Our fulfilment and shipping facilities are based in New Jersey and due to a citywide mandate to stay at home and close non-essential business operations, our ability to produce and ship merchandise has been greatly affected. We are still fulfilling all online orders but in order to continue shipping, we must follow strict social distancing protocols and that will slow down our operations for a few weeks. The health and safety of our employees and their families is our number one priority.
In the meantime, please feel free to reach out to our customer service team at firstname.lastname@example.org or in the contact form below if you have questions regarding the status of your order. If you would like to cancel and receive a full refund due to these delays, we understand and will process it after you send in the request. Please include your order number and the store name in your email request and allow 2-3 business days for response.
Small businesses have been impacted severely and we are doing our best to adapt and support our employees and clients as well as service your online orders and customer service inquiries as safe and as fast as we can. Please feel free to continue shopping during this time! We appreciate all the support you're able to give.
Thank you and stay safe!